Returns, Refunds & Order Issues Policy
At Flytrap Gumbo, we pride ourselves on delivering high-quality flowers, concentrates, edibles, and psychedelics. Due to the sensitive and consumable nature of our products, we cannot accept physical returns or exchanges under any circumstances.
However, your satisfaction is important to us. If there is an issue with your order, we will work with you to resolve it as quickly and fairly as possible.
Order Cancellations & Modifications
Before Shipping
If you need to modify or cancel your order, please contact our support team immediately. Once an order has been processed and a tracking number has been issued, it can no longer be cancelled or modified.
Incorrect Shipping Details
Please carefully review your shipping information before completing your purchase. We are not responsible for orders that cannot be delivered due to an incorrect address provided by the customer.
Issues With Your Order
If there is a problem with your order, please contact us within 48 hours of delivery. We handle all issues on a case-by-case basis according to the following guidelines:
1. Damaged or Defective Items
If a product arrives damaged (such as a broken concentrate jar or a defective vape cartridge), please send clear photo or video evidence along with your order number through our secure support channel. Once verified, we will provide a replacement or store credit.
2. Incorrect or Missing Items
We carefully pack every order, but mistakes can occasionally occur. If you receive the wrong product or discover an item is missing, please send a photo of the unopened package contents alongside the shipping label. We will promptly ship the correct item(s) at no additional cost.
3. Package Lost in Transit
All orders include tracking. If your package is officially declared lost by the courier or shows no movement for more than five business days, we will initiate an investigation. If it is determined that the package was lost before delivery, we will reship your order free of charge.
Note: We are unable to cover packages that the courier marks as “Delivered.”
Product Dissatisfaction
Because individual tolerance levels, preferences, and body chemistry vary, we do not offer refunds or exchanges based on personal taste, flavor preferences, or perceived potency. We recommend purchasing smaller quantities when trying a new strain or product for the first time.
How to Contact Us
To report an issue with your order, please contact us through our Contact Page or secure support channel and provide the following:
Your order number
A brief description of the issue
Clear photo or video evidence of the product and packaging
Our support team typically responds within 12–24 hours and will do its best to resolve your concern promptly.
